This Shipping Policy applies to all orders placed on flockwell.shop

Processing Time

Orders are processed within 1-3 working days (Monday to Friday, excluding holidays). You will receive a dispatch confirmation email with tracking information once your order has been shipped.

AU Delivery

We deliver to all mainland AU addresses. Delivery options and estimated timeframes are displayed at checkout. Standard delivery typically takes 6-12 working days after dispatch. Tracked delivery options are available at checkout.

International Delivery

International shipping typically takes 6-15 working days depending on your location.

Delivery Address

It is your responsibility to provide accurate delivery details. We cannot be held responsible for non-delivery due to an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an incorrect address, we may charge a re-delivery fee.

Lost or Damaged Parcels

If your order has not arrived within the estimated delivery window, please contact us at flockwell.shop If your parcel arrives damaged, please photograph the packaging and contact us within 48 hours of delivery.

We will work with our carrier and fulfilment partner to resolve any delivery issues as quickly as possible.

Order Tracking

Where a tracked service is used, tracking information will be included in your dispatch confirmation email.

Failed Deliveries

If a delivery attempt is unsuccessful, the carrier will leave a notification card or attempt redelivery. Unclaimed parcels will be returned to our fulfilment centre. We will contact you to arrange redelivery.